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ShippingUpdated a year ago

Australian Orders

Nicotine prescription required

From October 1st 2021 a valid medical prescription is required for vaping products containing nicotine being imported into Australia under the personal importation scheme.

While there are no legal requirements to provide a copy of your prescription to an overseas vendor when ordering nicotine vaping products; DHL have mandated that nicotine exporters collect a copy of your prescription and submit it to them with the usual required export documentation prior to pickup to ensure a no hassle, quick and compliant customs clearance.  To help make this process as easy as possible, we've created a prescription upload tool at checkout that links with DHL. 

If you would prefer to deal directly with Australian authorities for any queries relating to your prescription we offer Courier Select AU (NZPOST / AUSPOST) as an alternative shipping method. In the event your parcel is intercepted by the Australian Border Force, it will be referred to the Therapeutic Goods Administration (TGA) who will contact you directly to provide a copy of your prescription prior to authorising the release of your order through customs. If you are unable to provide a valid copy of your prescription your shipment will seized and you may face penalties.

Please note: No compensation (or replacements) will be provided for losses you incur resulting from not having a valid nicotine prescription.  

DHL Express (Recommended)Courier Select AU (AUSPost)
Mandatory prescription upload YesNo
Cost (Order $0 - $75)
Cost (Order $75+)$18$15
Cost (Order $150+)FreeFree
Estimated Delivery Time1-4 Working Days3-8 Working days



DHL Express Service

  • We use the standard DHL International express service which has a delivery target (to all of Australia) of 1-4 working days.

  • If ordering to regional or remote parts of Australia, It can take longer for parcels to get delivered adding on a further 3 - 6 days to the usual delivery target of 2-4 working days.
  • If the DHL network doesn't cover your area (mainly remote locations), parcels are transferred to a 3rd party courier to complete delivery.

  • DHL generally don't work on weekends and public holidays with the exception of some selected areas in metro cities.

Working Day Definition (Example assuming Tuesday pickup)

  • Working Day 0 (DHL Pickup) - Tuesday

  • Working Day 1 - Wednesday (Likely to be delivered if you're in SYD/BSB/MEL)

  • Working Day 2 - Thursday (Likely to be delivered if you're in another eastern seaboard town)

  • Working Day 3 - Friday (Likely to be delivered if you're in Perth and surrounding towns within 2 hours drive)

  • Working Day 4 - Monday (99% of orders delivered by WD4 , extremely remote areas e.g. far north QLD / outback towns could still take an additional few days)

Same Day Shipping Cutoff

Parcels are collected every weekday excluding public holidays. We guarantee same day shipping for all orders placed prior to 12pm NZT and keep packing as many orders as possible until the respective courier van arrives. If you order after the final daily pickup, your order will be one of the first in line to be picked up on the following working day.

Rest of World: DHL & Aramex

If your country is available at checkout, we can ship to your area. General delivery time is 2-6 working days; however due to COVID19 further delays are possible. Shipping cost does not include customs & duties payments (where charged by respective jurisdiction). 

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

Orders below $1000AUD to Australia do not incur any additional import taxes. 

Deliveries to some countries to include import taxes and duties (which are not included in shipping) 

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

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