<h3 id="what-is-the-status-of-my-order">What is the status of my order?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="can-i-change-my-order">Can I change my order?</h3><p>We can only change orders that have not been processed for shipping yet.</p><p>Once your order is under the status &quot;shipped&quot;, and it has been picked up by the courier then we cannot accept any edits to your order.</p><p>To make changes to your order, please reach out to support through the helpdesk.</p><h3 id="where-do-you-ship">Where do you ship?</h3><p>We currently ship to Australia, Japan and Canada, for New Zealand, please use <a href="https://www.podlyfe.co.nz" rel="noopener noreferrer" target="_blank">www.podlyfe.co.nz</a><a href="http://podlyfe.co.nz"></a> .</p><p>For shipping outside of these countries, please reach out to our support through our helpdesk.</p><h3 id="how-long-does-it-take-to-ship-my-order">How long does it take to ship my order?</h3><p id="isPasted">We ship Monday through Friday excluding public holidays, with all orders placed before 12:00 PM NZT being shipped same day. For all orders placed after 12:00 PM we will do our best dispatch your order on the same day depending on when the courier van arrives for pickup, if we weren&apos;t able to dispatch your order it will be shipped on the next business day.&#xA0;</p>

General

<h3 id="what-payment-methods-do-you-accept">What payment methods do you accept?</h3><p>You can purchase on our website using a Visa or Mastercard, through our payment processor Windcave.&#xA0;</p><p id="isPasted">Windcave is certified with all the major credit card schemes and is PCI DSS compliant, they provide innovative end-to-end payment solutions ensuring your transactions are safe, smooth and secure.</p><p><br></p><h3 id="which-currency-will-i-be-charged-in">Which currency will I be charged in?</h3><p>All transactions are charged in NZD. While our website does have functionality to view products in your local currency at a live exchange rate; these are intended as an indicative guide only and are unable to estimate individual banks foreign currency translation fees.&#xA0;</p><h3 id><br></h3>

Payment

<h1 id="isPasted" style="box-sizing: inherit; margin: 0px 0px 0.5em; padding: 0px; font-size: 2em; font-weight: bold; font-family: neue-haas-grotesk-display, sans-serif; font-style: normal; text-transform: none; line-height: 1.5; color: rgb(0, 0, 0); display: block; letter-spacing: normal; text-rendering: optimizelegibility; -webkit-font-smoothing: antialiased; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bold;">Australian Orders</strong></h1><h3 id="nicotine-prescription-required">Nicotine prescription required</h3><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">From October 1st 2021 a valid medical prescription&#xA0;is required for vaping products containing nicotine being imported into Australia under the personal importation scheme.</p><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">While there are no legal requirements to provide a copy of your prescription to an overseas vendor when ordering nicotine vaping products; DHL have mandated that nicotine exporters collect a copy of your prescription and submit it to them with the usual required export documentation prior to pickup to ensure a no hassle, quick and compliant customs clearance. &#xA0;To help make this process as easy as possible, we&apos;ve created a<span style="box-sizing: inherit; font-style: inherit; font-weight: inherit;">&#xA0;</span><a href="https://www.podlyfe.com/pages/australia-vape-prescription-policy" style="box-sizing: inherit; color: rgb(0, 0, 0); text-decoration: none; cursor: pointer; transition: color 0.3s ease-in-out 0s; font-family: neue-haas-grotesk-display, sans-serif; font-weight: bold;" target="_self">prescription upload tool</a><span style="box-sizing: inherit; font-style: inherit; font-weight: inherit;">&#xA0;</span>at checkout that links with DHL.&#xA0;</p><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would prefer to deal directly with Australian&#xA0;authorities for any queries relating to your prescription we&#xA0;offer Courier Select AU (NZPOST / AUSPOST) as an alternative shipping method. In the event your parcel is&#xA0;intercepted by the Australian Border Force, it will be referred to the Therapeutic Goods&#xA0;Administration (TGA) who will contact you directly to provide a copy of your prescription prior to authorising the release of your order through customs. If you are unable to provide a valid copy of your prescription your&#xA0;shipment will seized and you may face penalties.</p><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: bold;">Please note</strong>: No compensation (or replacements) will be provided for losses you incur resulting from not having a valid nicotine prescription. &#xA0;</p><table style="box-sizing: inherit; border-collapse: collapse; border-spacing: 0px; width: 570.312px; margin-bottom: 1em; color: rgb(0, 0, 0); font-family: Azbuka, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" width="799"><tbody style="box-sizing: inherit;"><tr style="box-sizing: inherit; height: 17px;"><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;"><br></td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;"><strong style="box-sizing: inherit; font-weight: bold;">DHL Express (Recommended)</strong></td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;"><strong style="box-sizing: inherit; font-weight: bold;">Courier Select AU (AUSPost)</strong></td></tr><tr style="box-sizing: inherit; height: 17px;"><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;">Mandatory prescription upload&#xA0;</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;">Yes</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;">No</td></tr><tr><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;">Cost (Order $0 - $75)<br></td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;">$25</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;">$20</td></tr><tr><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;">Cost (Order $75+)</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;">$18</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;">$15</td></tr><tr style="box-sizing: inherit; height: 17px;"><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;">Cost (Order $150+)</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;">Free</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;">Free</td></tr><tr style="box-sizing: inherit; height: 17px;"><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: left; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 30.4263%; height: 17px;">Estimated Delivery Time</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 39.0474%; height: 17px;">1-4 Working Days</td><td style="box-sizing: inherit; padding: 0.5em 0.75em; text-align: center; vertical-align: top; border: 1px solid rgb(0, 0, 0); width: 242.906px; height: 17px;">3-8 Working days</td></tr></tbody></table><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;</p><h3 id="dhl-express-service">DHL Express Service</h3><h3 id><p><br></p></h3><ul style="box-sizing: inherit; margin: 1em 0px 1em 2em; padding: 0px; list-style: outside disc; color: rgb(0, 0, 0); font-family: Azbuka, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 14px;"><h3 id="we-use-the-standard-dhl-international-express-service-which-has-a-delivery-target-to-all-of-australia-of-1-4-working-days"><p>We use the standard DHL International express service which has a delivery target (to all of Australia) of 1-4 working days.</p></h3></li><li><span style="box-sizing: inherit; font-style: inherit; font-weight: inherit; text-decoration: underline;"><span style="box-sizing: inherit; font-style: inherit; font-weight: inherit; color: rgb(255, 42, 0);">If ordering to regional or remote parts of Australia, It can take longer for parcels to get delivered adding on a further 3 - 6 days to the usual delivery target of 2-4 working days.</span></span></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">If the DHL network doesn&apos;t cover your area (mainly remote locations), parcels are transferred to a 3rd party courier to complete delivery.</p></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">DHL generally don&apos;t work on weekends and public holidays with the exception of some selected areas in metro cities.</p></li></ul><h3 style="box-sizing: inherit; margin: 1.3333em 0px 0.6666em; padding: 0px; font-size: 1.5em; font-weight: bold; font-family: neue-haas-grotesk-display, sans-serif; font-style: normal; text-transform: none; line-height: 1.5; color: rgb(0, 0, 0); display: block; letter-spacing: normal; text-rendering: optimizelegibility; -webkit-font-smoothing: antialiased; overflow-wrap: break-word; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="working-day-definition-example-assuming-tuesday-pickup"><strong style="box-sizing: inherit; font-weight: bold;">Working Day Definition (Example assuming Tuesday pickup)</strong></h3><ul style="box-sizing: inherit; margin: 1em 0px 1em 2em; padding: 0px; list-style: outside disc; color: rgb(0, 0, 0); font-family: Azbuka, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: inherit; margin: 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">Working Day 0 (DHL Pickup) - Tuesday</p></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">Working Day 1 - Wednesday (Likely to be delivered if you&apos;re in SYD/BSB/MEL)</p></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">Working Day 2 - Thursday (Likely to be delivered if you&apos;re in another eastern seaboard town)</p></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">Working Day 3 - Friday (Likely to be delivered if you&apos;re in Perth and surrounding towns within 2 hours drive)</p></li><li style="box-sizing: inherit; margin: 0.25em 0px 0px; padding: 0px;"><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif;">Working Day 4 - Monday (99% of orders delivered by WD4 , extremely remote areas e.g. far north QLD / outback towns could still take an additional few days)</p></li></ul><h3 id="same-day-shipping-cutoff">Same Day Shipping Cutoff</h3><p style="box-sizing: inherit; margin: 0px 0px 1em; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Parcels are collected&#xA0;every weekday excluding public holidays. We guarantee same day shipping for all orders placed prior to 12pm NZT and keep packing as many orders as possible until the&#xA0;respective courier van arrives. If you order after the&#xA0;final daily pickup, your order will be one of the first in line to be picked up on the following working day.</p><p><br style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: Azbuka, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></p><h3 id="rest-of-world-dhl--aramex">Rest of World: DHL &amp; Aramex</h3><p style="box-sizing: inherit; margin: 0px; padding: 0px; font-family: neue-haas-grotesk-display, sans-serif; color: rgb(0, 0, 0); font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your country is available at checkout, we can ship to your area. General delivery time is 2-6 working days; however due to COVID19 further delays are possible. Shipping cost does not include customs &amp; duties payments (where charged by respective jurisdiction).&#xA0;</p><h3 id="-1"><br></h3><h3 id="how-can-i-track-my-package">How can I track my package?</h3><p>Once you have placed your order, we will send you a confirmation email to track the status of your order.</p><p>Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).</p><p>Additionally, you can track the status of your order from your &quot;order history&quot; section on your account page on the website.</p><h3 id="what-if-im-not-home">What if I&apos;m not home?</h3><p>If you&apos;re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.</p><p>You may also have to go to your local post office to collect your package in case it cannot be delivered to you.</p><h3 id="will-i-pay-taxes-for-international-shipping">Will I pay taxes for international shipping?</h3><p>Orders below $1000AUD to Australia do not incur any additional import taxes.&#xA0;</p><p>Deliveries to some countries to include import taxes and duties (which are not included in shipping)&#xA0;</p><p>Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.</p><p>For more information, please refer the to website of the delivery partner handling your delivery.</p>

Shipping

<p>To ask for a return, please contact our support using our helpdesk or <a href="http://www.podlyfe.com/a/return" rel="noopener noreferrer" target="_blank">click here</a>.</p><h3 id="do-you-accept-change-of-mind-returns">Do you accept change of mind returns?</h3><p>We do accept returns in respect to the following conditions:</p><ul><li>The item must have been sold on our online store</li><li>The return or exchange request is made within 14 days of delivery</li><li>Limited to a maximum of 2 devices per year</li><li>You cover the cost of return shipping to an Australian / NZ returns processing address&#xA0;</li></ul><h3 id="what-is-your-warranty-period">What is your warranty period?</h3><p>In line with the Consumer Guarantees Act We guarantee any of our products &#xA0;sold through our online and physical stores to be free of defect.&#xA0;</p><p>Our warranty periods are:</p><ul><li>Refillable devices: 6 months from purchase</li><li>Prefilled devices: 12 months from purchase</li><li>Consumables: Dead on arrival&#xA0;</li></ul><p>If you make a purchase which needs to be covered under warranty our standard practice is to offer store credit (including shipping) to ensure you can get a replacement as quickly as possible without being out of pocket.&#xA0;</p><h3 id="are-returns-free">Are returns free?</h3><p>Returns are free. You can refer to the delivery paper within your package to perform organize your return.</p><p>Feel free to contact our support agents through our helpdesk for more details.</p><h3 id="how-long-does-it-take-to-process-a-return">How long does it take to process a return?</h3><p>Returns are usually confirmed within 24 hours of receiving the package at our returns processing location.</p><p>Once your return is accepted, the reimbursement, exchange or credit will be issued within 24 hours of accepting your return.</p>

Returns

<h3 id="isPasted" itemprop="name">I received notification that a refund has been processed, when will i receive it?</h3><div style="box-sizing: border-box; display: table; width: 776.667px; margin-bottom: calc(24px); color: rgb(34, 34, 34); font-family: Azbuka, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box; display: table-cell; vertical-align: top; width: 776.667px; padding-right: 12px;"><div style="box-sizing: border-box; display: flex; font-size: calc(13.6px); align-items: center;"><div style="box-sizing: border-box;"><br></div></div></div></div><article id="isPasted" style="box-sizing: border-box; position: relative; color: rgb(34, 34, 34); font-family: Azbuka, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div itemprop="articleBody" style="box-sizing: border-box; margin-bottom: calc(24px);"><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">Please allow 1-2 working days for refunds clear into your account (original form of payment). If you still havent received you refund after this time, please contact us.&#xA0;</p></div><h3 id="isPasted">Why did I get sent an age verification request?</h3><p><br></p></article><article id="isPasted" style="box-sizing: border-box; position: relative; color: rgb(34, 34, 34); font-family: Azbuka, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div itemprop="articleBody" style="box-sizing: border-box; margin-bottom: calc(24px);"><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">Because our products contain nicotine we require you to be 18+ years of age to purchase from us.&#xA0;</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">The reason we require age verification is because we are committed to operating in a responsible and trustworthy manner, which involves doing everything we can do to keep our products in the hands of adult smokers and vapers aged 18+.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">After making your first order&#xA0;we may take additional steps to verify that you are aged 18 years or over before we supply any products to you. This will be in the form of a SMS or email with a link to our identification verification service provider who will check it against public sources of information to deliver confirmation of your identity and age.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">In order to verify your identity, we may also require you to provide demographic information (such as gender and birth date) and additional personally identifiable information (such as your passport number, driving licence number or Medicare membership number) which may be used by our identity verification service provider to verify your details. This information is checked against secure independent data sources in order to help verify identity.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">In some cases, we may need to ask for further information in order to verify your age. If this is necessary, we will contact you to explain why.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);"><strong style="box-sizing: border-box; font-weight: bolder;">Failing age verification will mean you cannot complete a purchase.</strong></p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">All information we collect from you for verifying your age will be used, held and disclosed by us in accordance with our <a href="https://www.podlyfe.com/policies/privacy-policy" style="box-sizing: border-box; color: rgb(20, 89, 121); text-decoration: none; background-color: transparent;" target="_self">Privacy Policy</a>.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">Once completed and validated, your order will be processed and picked up by the next available courier van to your delivery address.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">If your age verification is not completed in 48 hours, your order will be cancelled and refunded in full to ensure you get your money back as soon as possible.</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">If your age verification is not successful, we will notify you via email.&#xA0;</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">This could be due to</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">1) The name used in your order does match the legal name on your identification</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">2) A typo in the verification process</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">If you think this is in error and would like to retry the verification we can</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">1) Resend a new link (please advise us if the &quot;Ship To&quot; name in your order requires a change.)</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">2) Manually verify your age by emailing us a copy of your ID to support@podlyfe.com</p><p style="box-sizing: border-box; margin: 0px 0px calc(24px);">For further information please refer to our <a href="https://www.podlyfe.com/policies/terms-of-service" style="box-sizing: border-box; color: rgb(20, 89, 121); text-decoration: none; background-color: transparent;" target="_self">terms of service</a> and <a href="https://www.podlyfe.com/policies/privacy-policy" style="box-sizing: border-box; color: rgb(20, 89, 121); text-decoration: none; background-color: transparent;" target="_self">privacy policy</a>.</p></div></article>

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